My customer service stories are from England. Years ago my husband and I were living there with our two small children. One day I scheduled a cable guy to come to the house and, like in the U.S., I was marooned at home waiting. He finally arrived some 4 hours late and announced it was “brew” time. He wouldn’t work until he had a brew (cup of tea) and biscuit (cookie). I thought he was joking. But no, he was not. I figured, what the hell, “when in Rome.” I made him a cup of tea and gave him some animal crackers. Then he got to work.
Also in England we had a dry cleaner who delivered door to door. The shop was called “Smart Alex” after the owner, Alex. This being England, the name referred to a “snappy or sharp dresser.” Part of their schtick was to deliver the dry cleaning dressed in a tux. A guy used to ring my doorbell at about 6PM dressed in a tux, complete with tails, dry cleaning in hand. I didn’t make the association right away. I used to think, “Wow, this guy has quite a social life, always going off to formal affairs after he does his deliveries.”
Tags: Free Advice
We had a cable guy come over on the eve of our dog’s neuter surgery. The cable guy proceeded to tell us how him and the dog \will be in the same waiting room\ because his wife was making him get a vesectomy. Then he said it doesn’t do anything to stop the humping… in dogs OR people… Then he pantomimed it.