May, 2010


27
May 10

Real-Life Customer Service Tales

My customer service stories are from England. Years ago my husband and I were living there with our two small children. One day I scheduled a cable guy to come to the house and, like in the U.S., I was marooned at home waiting. He finally arrived some 4 hours late and announced it was “brew” time. He wouldn’t work until he had a brew (cup of tea) and biscuit (cookie). I thought he was joking. But no, he was not. I figured, what the hell, “when in Rome.” I made him a cup of tea and gave him some animal crackers. Then he got to work.

Also in England we had a dry cleaner who delivered door to door. The shop was called “Smart Alex” after the owner, Alex. This being England, the name referred to a “snappy or sharp dresser.” Part of their schtick was to deliver the dry cleaning dressed in a tux. A guy used to ring my doorbell at about 6PM dressed in a tux, complete with tails, dry cleaning in hand. I didn’t make the association right away. I used to think, “Wow, this guy has quite a social life, always going off to formal affairs after he does his deliveries.”

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27
May 10

Stay Connected with GCI on Facebook

Picture 5 Stay Connected with GCI on Facebook

Our Facebook page is getting a makeover and you know you want to see it!

Be sure to log on and “like” page to be kept in the loop of everything advertising, check out our great albums, join in on hot discussion topics & more.

We absolutely practice what we preach! We have several clients who are on Facebook & it’s doing wonders for them. Have you thought about getting your business on? With over 400 million active users and people spending over 500 billion minutes per month on Facebook, as a marketer it’s quite simple. You go where the people are. Call me today & we’ll get started.

- Carly

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14
May 10

Dear Twister Donuts, I love you

Twister Donuts (conveniently located just down the street from GCI) has an amazing thing… It’s a maple bar, wait for it… covered in bacon!

Check out this photo, then walk-no RUN to the donut shop (you’ll need the cardio) and get yourself one!

-Paul

bacondonutgoodness2 Dear Twister Donuts, I love you

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12
May 10

Seizing an opportunity and an engine.

IMG 0323 e1273699220957 300x225 Seizing an opportunity and an engine.

The Kamikaze Kop Car

A month or so ago, I got a call from a friend about driving in a car race called Goin’ for Broken. “WOW” I thought, “I’m in!”. Who doesn’t want the opportunity to drive a car as fast as you can and not worry about school zones, children playing, pedestrian or getting a ticket? Then came the two kickers, the car has to cost under $500 dollars not including some safety equipment and it is an endurance race of possibly 24 hours. That doesn’t seem too bad until you start thinking of the other 117 cars on the track that should be in a junk yard somewhere. Then as the race got closer the realization that it was on Mother’s day weekend hit me, I will be paying for that for a long time (it was worth it).

Our team The Kamikazee Kops, consisted of four Centralia Police Officers and myself (honorary kop for the weekend). The inspiration for the name came from our car (a Madza RX 7, $400 on Craigs List) and the fact that the team was going to be all Police Officers (I was a last minute substitution, hooray for me). The car was then painted by our Captain Dave to match the colors of a Japanese Police Car and Rising Sun was added to provide some flair. Captain Dave also stripped the cars interior and engine compartment of all non-essential junk. Walt from Walt’s Auto Repair sponsored part of the car with some engine enhancements and a roll cage. Also Evil Genius Racing gave us a hand by welding in a diagonal bar fro the roll cage, at the track, so we could race.

Finally the day of the race came. Our team started clawing through the pack up to 56th place. Then disaster struck, a fan belt slipped off and the car started to overheat. Thinking back on it now, we should have had a working temperature gauge, oil pressure gauge, speedometer or any of those helpful lights to warn us. But with no functioning gauges, we kept racing and the boiling oil finally destroyed the engine leaving our car dead on the side of the track. We were then rescued by the Fire & Rescue Truck, only to find out our racing weekend was over. We had only made it six hours and covered 270 miles but had tons of fun along the way. After all was said and down we placed 92nd out of 118. Next year, our team is determine to finish the race and found a replacement engine ($100 on Craig’s List) to take us the distance (maybe we should of paid more…nah).

To find out more about the race at http://www.24hoursoflemons.com

- Donnie

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6
May 10

Cinco de Mayo at GCI

WB 225x300 Cinco de Mayo at GCI

The team celebrated Cinco de Mayo this week in true Latino style! We decided to spice up this week’s staff meeting with a Mexican themed potluck featuring delicious nachos, homemade guacamole, sopapillas and strawberry & lime margaritas (virgin…of course).

The team also went the entire day using only our Spanish names. If someone used our regular names, they had to pay up a quarter!  Nametags were a must to keep from breaking the bank. We all had a great day celebrating Cinco de Mayo!

Empty Glass Paulo 265x300 Cinco de Mayo at GCI

Paulo was sad his delicious margarita was gone

Sopapillas 210x300 Cinco de Mayo at GCI

Homemade Sopapillas !

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